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My account
How do I register/identify myself?

To use all the functions of the online store and place orders, you must provide your email address and define a password to create a customer account. You can also log in using your Facebook account.


I've lost my password

On the login page, you can click on the link "Forgotten password?". Enter the email address you used to register on our website. You will receive your new password by email. For your security, you can then change this password in your account.


How to access my invoices / order details?

In the tab "History and details of your orders", you can consult the status of your order, your history of previous orders as well as your invoices. For your invoice, by clicking on "see invoice" you can open it and print it.


How to register my delivery address?

To avoid having to enter your address for each order, you can save and manage your delivery and billing addresses in the "My addresses" tab.


How can I recover my personal data?

At any time, you have the right to recover the data you have provided on our site. In the tab "My personal data" click on "Export my data" to automatically download a copy of your personal data in a pdf or csv file.


I want to rectify my data or delete my account?  

You have the right to modify any personal information on the "My Account" page. For any other request you may have regarding the rectification and / or deletion of your personal data, please contact us via our contact form (link). We will review your request and respond as soon as possible.


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Contact us 
service@therm-ic.com