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After Sales Service

 

 

AFTER SALES SERVICE

To make your After Sales Service request:

What is the Therm-ic After Sales Service (ASS)?

Therm-ic is committed to providing you with quality products for use in all types of conditions and in complete safety. As a result, all our Therm-ic products are guaranteed against any manufacturing defects for 2 years from the date of purchase. Our team is committed to the constant improvement of our products and their evolution for better durability and optimum performance. If you are not satisfied with the quality of your purchase, Therm-ic promises to respond to your request as soon as possible.

You can contact our After-Sales Service (ASS) in the following situations:
• To exchange your product for another size.
• To repair your product.
• To request a refund (Note! See the refund conditions).
• To return a defective product for exchange.
If the product does not fall within the scope of the warranty, we will prepare an estimate for its repair.

The exchange is for a new product, never worn, returned with its original packaging, its label and proof of purchase. For the return of a defective product, we will only accept clean and tidy products. Otherwise, the product will be returned to you. Please use our contact form for any requests by following this link.

Withdrawal period: as provided by law, you have 30 days to cancel or return your order once you have received it.

Refund conditions: we refund products or provide an exchange within 30 days from the date we receive your products on our premises. The products must be clean, unworn, unwashed and returned in their original packaging with the label and proof of purchase.

Our shipping policy

For any exchange of size, for a refund or for a defective product, we will send you a return label for deposit with a parcel relay and will take care of the shipping costs. Please use our contact form for any requests by following this link.

Note : Note: products that have not been used or maintained under normal or Therm-ic recommended conditions of use, are not considered defective, for example (list non-exhaustive): non-compliance with instructions for use; non-compliance with the washing instructions mentioned on the label, damage or deterioration related to misuse or abnormal use of the product, etc.

To make your After Sales Service request:

Please use our contact form by following this link
In the coming days you will receive a return label by mail to stick on your parcel so you can deposit it in the parcel relay most convenient for you.


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Call us on
+33 9 71 00 10 48