Delivery and tracking

We try to guarantee you the best shipping and delivery times.
Orders will be shipped within 24 to 48 hours (excluding bank holidays and weekends). The exact delivery time frame depends on the delivery method.
If a product is unavailable, you can be notified when it comes back into stock by providing your email address and asking for an alert.

French overseas departments and territories and countries outside Europe: All prices shown are exclusive of taxes. Your order will have port tax* imposed by territorial customs services. You are responsible for paying this tax* and customs clearance charges* to customs and carrier services yourself.

*We reserve the right to select the most suitable carrier for your order without this affecting transport costs that have already been invoiced and paid.

Delivery times and rates according to delivery method

The figures provided give an indication of the delivery time once the order has been placed.

ARGENTINA:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

AUSTRALIA:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

AUSTRIA: 
Colissimo Pickup Point : 5€ - 4 to 5 working days - Free when you spend at least 70€.
DPD Predict: 9€- 72-96 hours - Free when you spend at least 140€.
Colissimo (Signature Required): 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 12€ - 48-72 hours

BELGIUM:
Colissimo Pickup Point : 5€ - 4 to 5 working days - Free when you spend at least 70€.
UPS: 9€ - 72-96 hours - Free when you spend at least 140€.
Colissimo (Signature Required): 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

BRAZIL:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

BULGARIA:
UPS: 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

CHILE:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

COLOMBIA:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

COSTA RICA:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

CROATIA:
UPS: 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

CYPRUS:
DHL Express: €21 - 24-48 hours - Free when you spend at least 140€.

CZECH REPUBLIC:
UPS: 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

DENMARK:
Colissimo Pickup Point: 5€ - 4 to 5 working days - Free when you spend at least 70€.
UPS: 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

DOMINICAN REPUBLIC:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

ESTONIA:
Colissimo Pickup Point: 5€ - 4 to 5 working days - Free when you spend at least 70€.
UPS: 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

FINLAND:
UPS: 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

FRANCE:
Colissimo Pickup Point: 5€ - 48-72 hours - Free when you spend at least 70€.
DPD Relais: 5€ - 48-72 hours - Free when you spend at least 70€.
DPD Predict: 8€ - 48-72 hours - Free when you spend at least 140€.
Colissimo (Signature Required): 8€ - 48-72 hours - Free when you spend at least 140€.

GERMANY:
Colissimo Pickup Point : 5€ - 4 to 5 working days - Free when you spend at least 70€.
DPD Predict: 7€- 72-96 hours - Free when you spend at least 140€.
Colissimo (Signature Required): 7€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

GREECE:
UPS: 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

HONG KONG:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

HUNGARY:
UPS: 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

IRELAND:
UPS: 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

ICELAND: 
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

INDONESIA:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

ISRAEL:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

ITALY:
Colissimo Pickup Point : 5€ - 4 working days - Free when you spend at least 70€.
DPD Predict: 9€- 72-96 hours - Free when you spend at least 140€.
Colissimo (Signature Required): 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

LATVIA:
Colissimo Pickup Point: 5€ - 4 to 5 working days - Free when you spend at least 70€.
UPS: 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

LITHUANIA:
Colissimo Pickup Point: 5€ - 4 to 5 working days - Free when you spend at least 70€.
UPS: 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

LUXEMBOURG:
Colissimo Pickup Point : 5€ - 4 to 5 working days - Free when you spend at least 70€.
UPS: 9€ - 72-96 hours - Free when you spend at least 140€.
Colissimo (Signature Required): 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

MALTA:
UPS: 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

MEXICO:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

MOLDAVIA:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

MOROCCO:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

NORWAY:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

NETHERLANDS:
Colissimo Pickup Point : 5€ - 4 to 5 working days - Free when you spend at least 70€.
UPS: 9€ - 72-96 hours - Free when you spend at least 140€.
Colissimo (Signature Required): 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

PHILIPPINES: 
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

POLAND:
Colissimo Pickup Point: 5€ - 4 to 5 working days - Free when you spend at least 70€.
UPS: 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

PORTUGAL:
Colissimo Pickup Point: 5€ - 4 to 5 working days - Free when you spend at least 70€.
UPS: 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

QATAR:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

ROMANIA:
UPS: 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

SAUDI ARABIA:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

SERBIA:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

SINGAPORE:
DHL Express: 25€ - 96 hours - Free when you spend at least 140.

SLOVAKIA:
Colissimo Pickup Point: 5€ - 4 to 5 working days - Free when you spend at least 70€.
UPS: 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

SLOVENIA:
Colissimo Pickup Point: 5€ - 4 to 5 working days - Free when you spend at least 70€.
UPS: 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

SOUTH AFRICA:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

SPAIN (except for the provinces of Las Palmas and Santa Cruz de Tenerife, where we do not deliver):
Colissimo Pickup Point : 5€ - 4 working days - Free when you spend at least 70€.
DPD Predict: 9€- 72-96 hours - Free when you spend at least 140€.
Colissimo (Signature Required): 9€ - 72-96 hours - Free when you spend at least 140€.
DHL Express: 15€ - 48-72 hours

SWEDEN:
Colissimo Pickup Point: 80 KR - 6 to 8 working days - Free when you spend at least 1500 KR.
DHL e-commerce: 150 KR - 6 working days - Free when you spend at least 1500 KR.
DHL Express: 250 KR - 48-72 hours - Free when you spend at least 1500 KR.

SWITZERLAND: Please visit www.therm-ic.ch for deliveries in Switzerland. Payment will be taken in Swiss francs (CHF). Please note that our prices include Swiss VAT and no further tax will be added at customs.

TAIWAN:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

THAILAND:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

TURKEY:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

UNITED ARAB EMIRATES:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

VENEZUELA:
DHL Express: 25€ - 96 hours - Free when you spend at least 140€.

RETURN PRODUCT

If you live in an EU country, products can be returned or exchanged free of charge.
If you live outside the EU, you will need to cover the cost of returning items.

For all product return requests, please use our returns portal by following this link. Returns portal

For any other request please use our contact form by following this link. Contact form