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Products
Can I wash the heatable products?

Heated socks:

  • Remove the battery from the sock before washing 
  • Turn the sock inside out before washing
  • Do not use bleach nor fabric softener
  • Washable up to 30 °C only
  • Do not tumble dry, do not iron

Gloves:

  • Do not machine wash
  • The drying temperature must not exceed 40 °C
  • Do not tumble dry or on a radiator
  • For optimal drying use the Therm-ic Dryer or Refresher

Heated Vest:

  • Remove the battery from the pocket before washing
  • Put the cap back on the USB cable
  • Washable up to 30 °C only
  • Do not use bleach nor fabric softener
  • Do not tumble dry, do not iron

Where is the heating element in the products ?

Chaussettes chauffantes et semelles :

L'élément chauffant se trouve uniquement sous l'avant pied. La position de l'élément chauffant sous l'avant pied permet de réchauffer en premier la zone la plus froide du corps : les extrémités. La chaleur se diffusera ensuite dans le reste du pied et le long du mollet.

Vestes chauffantes :

Il y a 5 éléments chauffants, 1 dans chaque poches, 2 en bas du dos et 1 dernier en haut du dos.

Gants chauffants :

POWERGLOVES MEN/WOMEN/LEATHER - POWERGLOVES MITTENS : les éléments chauffants sont sous chaque doigts y compris le pouce.
ULTRA HEAT GLOVES MEN/WOMEN - ULTRA HEAT MITTENS MEN/WOMEN : les éléments chauffants sous autour de chaque doigts, y compris le pouce pour une diffusion de chaleur à 360°.


Je veux connaitre ma taille de gants/chaussettes/chaussons/semelles/vestes

Vous pouvez connaitre votre taille de gants ICI

Vous pouvez connaitre votre taille de chaussettes et semelles ICI


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My account
How do I register/identify myself?

To use all the functions of the online store and place orders, you must provide your email address and define a password to create a customer account. You can also log in using your Facebook account.


I've lost my password

On the login page, you can click on the link "Forgotten password?". Enter the email address you used to register on our website. You will receive your new password by email. For your security, you can then change this password in your account.


How to access my invoices / order details?

In the tab "History and details of your orders", you can consult the status of your order, your history of previous orders as well as your invoices. For your invoice, by clicking on "see invoice" you can open it and print it.


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Delivery
From which country can I order?

Currently we deliver to France, Belgium, Italy, Spain, Germany, Austria, Netherlands, Luxembourg, Portugal, Greece, Slovenia, Estonia, Latvia and Lithuania.


How long does the order take to be prepared?

Your order is processed within 48 hours.


What is the delivery time?

We try to guarantee you the best delivery time possible. Once the order has been processed, the parcel is delivered to your door in 24-48 hours.


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Payments and claims
What are the different payment methods?  

Payment for the Products is by credit card (Visa, MasterCard, American Express) or PayPal.


How can I cancel my order?  

Quickly contact our customer service by phone on +33 9 71 00 10 48  or via our instant messenger or by filling in our contact form specifying as object "order": CONTACT US

Our opening hours: Monday, Tuesday and Thursday: 10:30 to 12:30 / 14:30 to 17:00 - Fridays: 10:30 to 12:30 / 14:30 to 16:00


What is the repayment period?

We refund products within 30 days after the date of receipt of your products on our premises. Products must be clean, unworn, unwashed and returned in their original packaging with the label and proof of purchase. 

Credit Card: refund on the account of the same credit card used at the time of payment. 

PayPal: refund on the PayPal account used at the time of payment.


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Partnership/distribution
I would like to distribute your products in my shop

We thank you in advance and we invite you to contact us here


I would like to become a brand ambassador

We thank you in advance and we invite you to contact us here


Secure payment

Fast delivery
in 1/3 days

Free delivery
to pickup locations

Call us on
+33 9 71 00 10 48