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Online shopping FAQ

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My account :

Delivery :

Payment and claims :

My account

How do I register/log in?

To use all the functions of the online store and place orders, you must provide your email address and define a password to create a customer account. You can also log in using your Facebook account.

 

I've lost my password :

On the login page, you can click on the link "Forgotten password?". Enter the email address you used to register on our website. You will receive your new password by email. For your security, you can then change this password in your account.

 

How to access my invoices / order details?

In the tab "History and details of your orders", you can consult the status of your order, your history of previous orders as well as your invoices. For your invoice, by clicking on "see invoice" you can open it and print it.

 

How to register my delivery address?

To avoid having to enter your address for each order, you can save and manage your delivery and billing addresses in the "My addresses" tab.

 

How can I recover my personal data?

At any time, you have the right to recover the data you have provided on our site. In the tab "My personal data" click on "Export my data" to automatically download a copy of your personal data in a pdf or csv file.

 

I want to rectify my data or delete my account? 

You have the right to modify any personal information on the "My Account" page. For any other request you may have regarding the rectification and / or deletion of your personal data, please contact us via our contact form (link). We will review your request and respond as soon as possible.

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Delivery :

From which country can I order?

Currently we deliver to France, Belgium, Italy, Spain, Germany, Austria, Netherlands, Luxembourg, Portugal, Greece, Slovenia, Estonia, Latvia and Lithuania.

 

What are the shipping fees? 

Delivery is free in France in pickup locations and shipping costs are free from 140€ of goods purchased.

 

How can I track my order?

When your parcel leaves our warehouse, we will send you a shipping confirmation by e-mail. In this e-mail, a link will allow you to track your package online. You will be able to check the status of your order at any time on your account.

 

What is the delivery time?

It usually takes 2-3 business days after the confirmation of your order.

 

Payment and claims :

What are the different payment methods? 

Payment for the Products is by credit card (Visa, MasterCard, American Express) or PayPal.

 

How can I cancel my order? 

Quickly contact our customer service by phone on 04 76 67 71 69 or via our instant messenger or by filling in our contact form specifying as object "order": CONTACT US

Our opening hours: Monday, Tuesday and Thursday: 10:30 to 12:30 / 14:30 to 17:00 - Fridays: 10:30 to 12:30 / 14:30 to 16:00

 

What is the repayment period?

We refund products within 30 days after the date of receipt of your products on our premises. Products must be clean, unworn, unwashed and returned in their original packaging with the label and proof of purchase. 

Credit Card: refund on the account of the same credit card used at the time of payment. 

PayPal: refund on the PayPal account used at the time of payment.