Thanks to revolutionary Heat Fusion technology, our heated socks offer 360° heat distribution to your feet and toes.Lire la suite
Outdoor Heat Fusion heated socks are perfect for escaping the cold for hours. The S-PACK batteries will fit perfectly and can give you up to 16 hours of warmth (with the S-PACK 1400B batteries).
Heat Fusion Outdoor socks are made from a unique blend of fibres for optimal heat retention.
Sold without batteries.
Marilyn W. published the 26/01/2022 following an order made on 11/11/2021
I would like to say that these socks are absolutely wonderful. A week ago that is what I would have said. When they are working they are indeed wonderful. The heating element wrapped around the toes is exactly what my feet need and I was happy to have found these. However, the right sock has simply stopped heating. Doesn’t drain the battery at all, even though correctly connected. The sock itself is fairly warm (with no battery), but my right toes became icy and numb while the left toes were comfortable and warm. This is after around 15 uses - I’ve only had the socks for less than 6 weeks and the weather has mostly been mild. The socks are clearly under guarantee and now I have been trying to find how to contact the company to find out what to do. The links in their website do not work. (There is supposed to be a form to fill in, but the link only leads to advertisements.) There is no address for returns. There is no advice for non-functional socks. This is my second pair of Therm-ic socks. The first pair stopped working after one season of use. A short time, but I thought maybe I have not been careful enough. Now I have 3 out of 4 non-functional socks and no longer think this is my fault. I have been really careful with the new socks. Looks like a design fault. I am disappointed, but shall continue to try to find a contact with the company.
Comment from Therm-ic the 04/01/2022
Hello, we are sorry to read that you are not satisfied with our products. Don't worry, our products are guaranteed for two years. If you have purchased on our website therm-ic.com you can contact us via our "contact" form on the top left of the website or via the following email: firstname.lastname@example.org. The customer service telephone number is also displayed at the bottom of the site, you can reach us on 00 33 9 1 001 048. Have a nice day. Therm-ic Team.
Comment from Marilyn W. the 05/01/2022
Thank you for your response. Sorry that I could not find the contact form - I expected it to be at the top right or at the bottom and I guess I did not check top left. The link to the form under “After sales service” does not work. I have sent my enquiry via the form. Thank you for enabling me to find it.
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