Delivery and tracking

DELIVERY

We try to guarantee you the best delivery times.
Orders will be received within 24 to 48 hours (excluding bank holidays and weekends). The exact time frame depends on the delivery method.
If a product is unavailable, you can be notified when it comes back into stock by providing your email address and asking for an alert.

Countries outside Europe: The price shown on the product page includes tax by default. Once your account has been created, your basket will register where you live and display product prices excluding tax.
You will then see a difference between the price shown in the product information and the price displayed in your basket (the latter excludes tax).
e.g. A product you want is listed at €120 (including tax) in the product information. If you live in countries outside Europe, when you add that product to your basket, it will show a price of €100 (excluding tax).

Territories and countries outside Europe: Your order will have port tax* imposed by territorial customs services;

You are responsible for paying this tax* and customs clearance charges* to customs and carrier services yourself. 

*We reserve the right to select the most suitable carrier for your order without this affecting transport costs that have already been invoiced and paid.

DELIVERY METHODS AND COSTS

AUSTRIA: Free shipping when you spend at least €140.
Colissimo Pick-Up Point: Free/24-48 hours
DPD Predict: €9 including tax/24-48 hours
DHL: €11 including tax/24-48 hours

BELGIUM: Free shipping when you spend at least €140.
Colissimo Pick-Up Point: Free/24-48 hours
DPD Predict: €9 including tax/24-48 hours
DHL: €11 including tax/24-48 hours

BULGARIA: Free shipping when you spend at least €140.
DHL: €10 including tax/24-48 hours

CHILE: Free shipping when you spend at least €140.
DHL: €21 including tax/72 hours

CROATIA: Free shipping when you spend at least €140.
DHL: €11 including tax/24-48 hours

DENMARK: Free shipping when you spend at least €140.
DHL: €11 including tax/24-48 hours

ESTONIA: Free shipping when you spend at least €140.
Colissimo Pick-Up Point: Free/24-48 hours
DHL: €11 including tax/24-48 hours

FINLAND: Free shipping when you spend at least €140.
DHL: €16 including tax/24-48 hours

FRANCE: Free shipping when you spend at least €140.
DPD Pick-Up Point: FREE/24-48 hours
DPD Predict: €6/24-48 hours
Colissimo (Signature Required): €8/48 hours

GERMANY: Free shipping when you spend at least €140.
Colissimo Pick-Up Point: Free/24-48 hours
DPD Predict: €6 including tax/24-48 hours
DHL: €11 including tax/24-48 hours

GREECE: Free shipping when you spend at least €140.
DHL: €11 including tax/24-48 hours

HUNGARY: Free shipping when you spend at least €140.
DHL: €11 including tax/24-48 hours

IRELAND: Free shipping when you spend at least €140.
DHL: €11 including tax/24-48 hours

ICELAND: Free shipping when you spend at least €140.
DHL: €21 including tax/24-48 hours

ITALY: Free shipping when you spend at least €140.
Colissimo Pick-Up Point: Free/24-48 hours
DPD Predict: €9 including tax/24-48 hours
DHL: €11 including tax/24-48 hours

LATVIA: Free shipping when you spend at least €140.
Colissimo Pick-Up Point: Free/24-48 hours
DHL: €11 including tax/24-48 hours

LITHUANIA: Free shipping when you spend at least €140.
Colissimo Pick-Up Point: Free/24-48 hours
DHL: €11 including tax/24-48 hours

LUXEMBOURG: Free shipping when you spend at least €140.
Colissimo Pick-Up Point: Free/24-48 hours
DPD Predict: €9 including tax/24-48 hours
DHL: €11 including tax/24-48 hours

MOROCCO: Free shipping when you spend at least €140.
DHL: €21 including tax/72 hours

NORWAY: Free shipping when you spend at least €140.
DHL: €11 including tax/24-48 hours

NETHERLANDS: Free shipping when you spend at least €140.
Colissimo Pick-Up Point: Free/24-48 hours
DPD Predict: €9 including tax/24-48 hours
DHL: €11 including tax/24-48 hours

PHILIPPINES: Free shipping when you spend at least €140.
DHL: €21 including tax/72 hours

POLAND: Free shipping when you spend at least €140.
Colissimo Pick-Up Point: Free/24-48 hours
DHL: €11 including tax/24-48 hours

PORTUGAL: Free shipping when you spend at least €140.
Colissimo Pick-Up Point: Free/24-48 hours
DHL: €11 including tax/24-48 hours

ROMANIA: Free shipping when you spend at least €140.
DHL: €11 including tax/24-48 hours

SLOVAKIA: Free shipping when you spend at least €140.
Colissimo Pick-Up Point: Free/24-48 hours
DHL: €11 including tax/24-48 hours

SLOVENIA: Free shipping when you spend at least €140.
Colissimo Pick-Up Point: Free/24-48 hours
DHL: €11 including tax/24-48 hours

SOUTH AFRICA: Free shipping when you spend at least €140.
DHL: €21 including tax/72 hours

SPAIN: Free shipping when you spend at least €140.
Colissimo Pick-Up Point: Free/24-48 hours
DPD Predict: €9 including tax/24-48 hours
DHL: €11 including tax/24-48 hours

SWITZERLAND: Please visit www.therm-ic.ch for deliveries in Switzerland. Payment will be taken in Swiss francs (CHF). Please note that our prices include Swiss VAT and no further tax will be added at customs.

TURKEY: Free shipping when you spend at least €140.
DHL: €21 including tax/72 hours

VENEZUELA: Free shipping when you spend at least €140.
DHL: €21 including tax/72 hours

RETURN PRODUCT

If you live in an EU country, products can be returned or exchanged free of charge.
If you live outside the EU, you will need to cover the cost of returning items.

For all product return requests, please use our returns portal by following this link. Returns portal

For any other request please use our contact form by following this link. Contact form